hayley 365


I'm making the switch to Virgin Mobile

02 Dec 2013

2013-12-02 23:11:28 -0600

To reiterate, Republic Wireless has basically been fine for me, especially given the price, but I abhor the phone that they originally released. And basically I decided I'd rather pursue getting an iphone than dropping any more money on android devices when I have no idea if I'll even like them.

So to save me from chickening out later and spending too much on two phones, I decided to pull the trigger and go ahead and port my number now.

Virgin Mobile may not be who I end up using ultimately, but on paper, they look like the best deal to me at the moment.

I can tell you though that the porting process has basically sucked so far.

First off, this is the first time I've ever chosen to port my number, so I have nothing to compare it to, but basically my biggest complaint is lack of communication.

I initiated the porting process hours ago online and I really don't have any idea of whether it's been started properly.

Virgin Mobile didn't give me a confirmation number of any kind. Their check activation status web page asks for an "Activation Request Number". I received no such thing.

If I enter just the phone ID and the PIN, I'm sent to a page that seems to indicate that I'm on the payment step, but the area where there should be some content or instructions or something is nothing but a broken image.

If I try to login to the manage my account section, it says my account is invalid.

I never received any outside confirmation like an email or a phone call to my alternate number (google voice).

Frankly, I have no idea if the process is even being worked on. And given that I've heard horror stories that it may take like a week, do I wait the week, and then find out that the initial request didn't even go through?

And this is why I figured it would've been far safer to just sign up with a new number, verify I liked the service, then port my number over.

But due to the aforementioned thing of not wanting to procrastinate later and then also not knowing how many hoops I'd have to jump through to port a number later on, I decided to just go for it.

Frankly, all I needed was an email confirmation to let me know that the porting process had been started. Then I would've been content in knowing that the week long process was on its way.

I've heard that some porting processes take as few as 30 minutes. That sure would be nice because you'd definitely now if there was a problem or not.

And then I'm also kind of mystified as to what happens after the porting completes. Does my phone start magically working?

Oy vey.